COMMITTED TO TOTAL QUALITY
Total Quality means much more than a mere marketing phrase to us. It surrounds every part of our work, every process and the whole company's culture, and our commitment is reflected in our ISO 9001 certification. Being committed to Total Quality means ensuring our customers' complete satisfaction by guaranteeing Product Reliability, Consistent Performance and Excellent Sound, and by providing them with smooth communication and the best service.
HOW IS QUALITY EMBEDDED
IN LAVOCE ITALIANA?
Quality is built at every stage:
from the planning, designing, engineering and the inspection processes that verify and ensure the optimum final results.
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DESIGNING TOTAL QUALITY
Designing Total Quality means keeping the focus on quality in all processes and activities of the company to meet (and even exceed!) customers' requirements: it's building quality not only into the design and production of the product, but also in project management, cu...
Designing Total Quality means keeping the focus on quality in all processes and activities of the company to meet (and even exceed!) customers' requirements: it's building quality not only into the design and production of the product, but also in project management, customer service, warranty etc., according to a cross-functional perspective.
A specialized team from different departments follows the project during all its phases and in all its aspects, from concept to delivery. The team also prepares Product Quality Plans to ensure correct monitoring procedures during mass production.
To optimize communication and information exchange, each of our business partners is assigned a designated key account manager. He serves as the main point of contact for the partner for all
technical, logistical and administrative arrangements and he works cross functionally with all areas ensuring the most efficient communication.
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PRODUCING QUALITY
Producing Total Quality means using a relentless and meticulous attention in all aspects related to the production process: scrupulous care in R&D, rigorous analysis and evaluation of our suppliers and their manufacturing control systems, implementation of quality assurance me...
Producing Total Quality means using a relentless and meticulous attention in all aspects related to the production process: scrupulous care in R&D, rigorous analysis and evaluation of our suppliers and their manufacturing control systems, implementation of quality assurance measures and quality audits throughout all our internal processes.
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Incoming Quality Control (IQC)
Before any component can enter Lavoce Italiana warehouse, our ICQ team verifies its full compliancy according to a rigorous Supplier Control Plan and performs extensive tests such as:
- Rigorous Supplier Control Plan
- Component RoHS Compliances
- Magnet Magnetic Field Measurements
- Spider Stiffness Measurements
- Surround Stiffness Measurements
- Salt Spray Test for mechanical parts
- VC winding thermal class
- Constant Temperature Test
- Humidity Test
In-Process Quality Control (IPQC)
During the production assemble cycles, all identified critical parameters are constantly recorded and analyzed and all the necessary preventive actions are implemented to avoid potential non-compliances.
We have maximized the use of 2D to 5D automatic adhesive application equipment, and minimized the use of manual applications. In addition, our team checks the adhesives during any stage of the assembly process.
On the production lines, all products are subjected to two specialized tests conducted:
- Sweep Test
- 100% Klippel QC for electro-acoustical and
functional aspects, including Voice coil displacement
Finished Product Quality Control (FPQC)
All inspections are designed and conducted in full accordance with ISO-2859 (formerly MIL-105) through the use of Klippel QC equipment, for both electro-acoustical and functional aspects, making sure that also our strict aesthetical requirements are met. Additional tests we carry out in this phase are:
- Mechanical Test
- Thermal Shock Test
- Product Life and Long Term Power Handling tests