Privacy Policy

This website is operated by LAVOCE Co., Ltd.
LAVOCE Co., Ltd. respects your privacy and is committed to securing your personal information.
The only personal information about you collected from the website is the personal information you provide to us.
We inform you that your data is treated by LAVOCE Co., Ltd. in total compliance with the art. 13 of the Legs. Decree 196/2003 (Italian Privacy Code) concerning the protection of personal data.
Aims of treatment
The information you provide will be used solely for the purpose to send you special offers and news.
Method of treatment
The data will be processed and stored on paper and computer, in compliance with the security measures in accordance with the Technical Regulations, Annex B of the Italian Privacy Code.
Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested.
Persons to whom the personal data may be disclosed
The information you provide will not be disclosed to third parties, but it will be only available to LAVOCE Co., Ltd. and used exclusively for the purposes indicated above.
LAVOCE Co., Ltd. may share your information with LAVOCE Co., Ltd.’s affiliates under the same control of LAVOCE Co., Ltd. as permitted under this privacy policy.
In relation to the processing of personal data, pursuant to art. 7 (Right of access to personal data and other rights) of the Privacy Code, you have the following rights:
1. You have the right to obtain confirmation of the existence or not of personal data concerning you, even if not yet recorded, and their communication in intelligible form.
2. You have the right to obtain the indication of:
a) the origin of personal data;
b) the purposes and methods of treatment;
c) the logic applied in case of treatment with electronic instruments;
d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
3. You have the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) certification that the operations in letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate to the protected right.
4. You have the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data, pertinent for collection purposes;
b) the processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.

The owner of the treatment of the data is:
LAVOCE Co., Ltd.
N. 218 Huicheng Road
Jiashan Zhejiang – China
Zip: 314112
Phone: +39 0733 870840

To exercise your rights provided in the art. 7 of the Privacy Code, listed above, the person must make a written request to LAVOCE Co., Ltd. to the above address.

Notice and Contact Information:
For questions or concerns, you may contact LAVOCE Co., Ltd. at:
LAVOCE Co., Ltd.
N. 218 Huicheng Road
Jiashan Zhejiang – China
Zip: 314112

Limited Product Warranty

Terms and Conditions

LAVOCE products purchased from an authorized Dealer or Distributor are covered by a Limited Product Warranty which warrants that the products are free from defects in materials and workmanship for a period of three (3) years. This warranty becomes effective from the date of consumer purchase, certified by a receipt, and is only valid if the product has been purchased directly from an authorized reseller.

 This warranty is not valid if:

  • the product is damaged by incidents, installation, or inadequate use or by any causes not depending on materials or manufacturing defects.
  • the product is modified or tampered by unauthorized personnel.
  • its serial number is disguised or cancelled.
  • the product has been supplied directly to an OEM manufacturer.
  • In this incident the finished system product warranty offered by the OEM manufacturer would apply. If a defect is found with a LAVOCE product used in any finished system product, or a repair kit or replacement is needed for same, the OEM manufacturer should be contacted directly.

If the LAVOCE product is under warranty, a Return Merchandise Authorization (RMA) form should be completed and submitted to LAVOCE at for evaluation.

If the warranty claim is confirmed, LAVOCE will either:

  • authorize a repair if this option is locally available.
  • make a replacement product available from the original place of purchase.

If the product is no longer under warranty, a chargeable repair could be arranged if there is a local repair or service agent available.

We do not assume liability for damages due to transport. We are not responsible for: costs or loss of profits due to the product being unusable, other accidental or possible costs, expenses or damages met by the customer.
A list of defect descriptions and whether they are in or out of a possible warranty claim, can be downloaded here: Warranty Non-Conformances

This Warranty shall be governed by and construed in accordance with European and US Law.

Products supplied to OEM Manufacturers.

The LAVOCE Limited Product Warranty is not applicable to any products (OEM or LAVOCE labelled) sold directly to our manufacturer partners from LAVOCE, Elettromedia or Elettromedia Corporation. Any after sales policy for these products is made between LAVOCE and the OEM manufacturer only. If you find issue with these products or require repair kits, please kindly contact the OEM manufacturer directly.

LAVOCE is also unable to disclose any details about the products (OEM or LAVOCE labelled) used in our OEM manufacturer partners’ finished products, and any enquiry for same should be directed to the OEM manufacturer.

For more details or information, please contact your local LAVOCE Italiana office:

International sales department

Elettromedia s.p.a. – S. Regina Km 3.500, Marignano, 62018 Potenza Picena (MC), Italy

T +39 0733 870 840


Sales office USA

Elettromedia Corporation – 623 Old Hickory Blvd, Old Hickory, TN 37138, USA

T +1 (502) 706 1104


Sales office China

Lavoce Co., Ltd. – No. 218 Huicheng Road, Jiashan County, Zhejiang, 314112, China

T +86 573 8910 5856